Using the patient as messenger, novel approach delivers clinical and financial gains.

Capitalize on QI and cost-saving opportunities by using the patient as messenger. No one has more to gain from quality improvement and cost-saving opportunities than patients themselves. That's why San Jose, CA-based Resolution Health Inc., developed a program that makes sure patients know what screenings and procedures they are due for, according to evidence-based guidelines, and how they can potentially save money by discussing drug alternatives with their physicians. A new study suggests the approach is effective at getting patients to act on their own behalf--and that it can deliver an ROI as well.